Gaya APA

Kaplan, R, S., Norton, D, P. (1996). The Balanced Scorecard: translating strategy into action . America: The President and Flellows of Harvard College.

Gaya MLA

Kaplan, Robert, S.., Norton, David, P.. "The Balanced Scorecard: translating strategy into action". America: The President and Flellows of Harvard College, 1996. Text.